Hotel Casa Madeleine
Hotel La Antigua Guatemala

Hotels Policies

Casa Madeleine strives for excellence in patron satisfaction by providing a reasonable cancellation policy.Full refund will be given to patrons who cancel their reservation two weeks prior to their arrival date, except in high season (see exception below.)

Those patrons who cancel within the two week period will be charge 50% of the total original contracted time at Casa Madeleine. High Season includes the following times of year: Holy Week/Easter; Christmas and New Year Eve.During high season, there is a minimum of 7 day stay required; a 30 day cancellation of reservation is required.

If a patron cancels within the 30 days a 50% charge of the total original contracted time at Casa Madeleine will be asessed.

Please make sure you check out at the agreed time otherwise there will be a charge of $ 2.00 for every half hour after 1.00 pm.s
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